Privacy Policy

Who are we?

Pampa Group is an Ecommerce Platform that supports customers to start selling online using websites and mobile apps. Our company’s registered office address is PO Box 470415, Miami, Florida, United States, and our subsidiary company is based in India.

Pampa Group is the data controller, and our Data Protection Officer can be contacted by email: pampagroupllc@gmail.com

When do we collect and process personal data about you?

When you are using our products, and you are providing personal data on the products.
When you interact with us in person, through correspondence, by phone, by social media, or through our websites. This also includes when you interact with us as a representative of a company, such as entering a contract with us, contacting us for support or other issues. Note that we do not transfer personal data from social media and process the personal data in any other way outside the social media platform.
When we collect personal information from other legitimate sources, such as third-party data aggregators, Pampa Group marketing partners, public sources or social networks. We only use this data if you have given your consent to them to share your personal data with others.
We may collect personal data if it is considered to be of legitimate interest, and if this interest is not overridden by your private interests. Before data is collected, we make sure an assessment is made, ensuring that there is an established mutual interest between you and Pampa Group.

Why do we collect and use personal data?

We collect and use personal data mainly to perform customer service and keep you updated about product features and functionalities. We also collect data about suppliers, partners and people seeking a job or working in our company.

We may use your information for the following purposes:

Send you marketing communications which you have requested. This may include information about our products and services, events, activities, and promotions of our associated partners’ products and services. This communication is subscription based and requires your consent.
Customers will by default receive Pampa Group subscriptions, but can choose to opt-out at any time.
Send you information about the products and services that you have purchased from us.
Perform direct sales activities in cases where legitimate and mutual interest is established.
Provide you with content and venue details on a webinar or event you signed up for.
Provide you with access and services related to a Free Trial of Pampa Group CRM.
Provide access to our Customer Support portal or the Pampa Group Community website.
Perform contractual obligations such as order confirmation, license details, invoice, reminders, and similar. The contract may be with Pampa Group directly or with a Pampa Group partner.
Notify you about any disruptions to our services (system messages).
Contact you to conduct surveys about your opinion on our products and services.
Recruitment and processing job applications.

Our legal basis for collecting personal data

Collecting personal data based on consents

The collection of personal data based on consent from the data subject will be done by using “Consent Forms” that will store documentation related to the consent given by the individual. Individual consents will always be stored and documented in our systems.

Collecting personal data based on contracts

We use personal information to fulfil our obligations related to contracts and agreements with customers, partners and suppliers.

Collecting personal data based on legitimate interest

We may use personal data if it is considered to be of legitimate interest, and if the privacy interests of the data subjects do not override this interest. Normally, to establish the legal basis for data collection, an assessment has been made during which a mutual interest between Pampa Group and the individual person has been identified. This legal basis is primarily related to our sales and marketing purposes. We will always inform individuals about their privacy rights and the purpose of collecting personal data.

What type of personal data is collected?

We collect name, phone number, title and email address, in addition to your company’s name and contact information. If you are a representative for your company, we process your personal contact information with regard to the company. When entering a contract with us, your signature may be made electronically, which involves the processing of your personal data. We may also collect feedback, comments and questions received from you in service-related communication and activities, such as meetings, phone calls, documents, and emails. From our websites, we may collect your IP address and actions taken on the site.

If you upload photos or videos, add posts or comments, etc. on our community website, the information can be read by anyone with access to the Community site and used for purposes over which Pampa Group or you have no control. Therefore, Pampa Group is not responsible for any information you submit to the Community website.

If you apply for a job at Pampa Group, we collect the data you provide during the application process.

Pampa Group does not collect or process any special categories of personal data, such as public unique identifiers or sensitive personal data.

How long do we keep your personal data?

We store personal data for as long as we find it necessary to fulfil the purpose for which the personal data was collected, while also considering our need to answer your queries or resolve possible problems, to comply with legal requirements under applicable laws, to attend to any legal claims/complaints, and for safeguarding purposes.

This means that we may retain your personal data for a reasonable period of time after your last interaction with us. When the personal data that we have collected is no longer required, we will delete it in a secure manner. We may process data for statistical purposes, but in such cases, data will be anonymized.

Your rights to your personal data

You have the following rights with respect to your personal data:

The right to request a copy of your personal data that Pampa Group holds about you.
The right to request that Pampa Group corrects your personal data if inaccurate or out of date. If you are a customer or partner with a profile on our community website, you may update your user profile by logging in and selecting “Edit Profile”.
The right to request that your personal data is deleted when it is no longer necessary for Pampa Group to retain such data.
The right to withdraw any consent to personal data processing at any time. For example, your consent to receive e-marketing communications. If you want to withdraw consent, please use the subscription management link included in our communications. Please note that you may still receive system messages and administrative communications from Pampa Group, such as order confirmations and notifications about your account activities.
The right to request that Pampa Group provides you with your personal data and, if possible, to pass on this information directly (in a portable format) to another data controller when the processing is based on consent or contract.
The right to request a restriction on further data processing, in case there is a dispute in relation to the accuracy or processing of your personal data.
The right to object to the processing of personal data, in case data processing has been based on legitimate interest and/or direct marketing.

The use of cookies and other tracking technologies

We use cookies to collect information as you navigate the company’s websites. This includes standard information from your web browser (such as browser type and language), your Internet Protocol (“IP”) address, and the actions you take on the websites (such as the web pages viewed and the links clicked).

This information is used to make websites work more efficiently, provide business and marketing information, and gather technical data for understanding how visitors use a website. Cookies and similar technologies help us tailor our website to your personal needs and to detect and prevent security threats. If used alone, cookies do not personally identify you.

Tracking

To offer a better customer experience, Pampa Group uses marketing tools like Google Analytics to analyze aggregated data, such as scrolling patterns or clicks. Pampa Group does not use your personally identifiable information with these tools.

Remarketing

Pampa Group uses remarketing tracking cookies and conversion pixels from Google, LinkedIn, and Facebook to present you with special offers for our products or services. This may result in you seeing an ad for our products after visiting our website. We may also create custom audiences based on emails of subscribers and customers to present special offers. However, Pampa Group does not use your personally identifiable information for any purpose other than to present you with special offers from us.

Do we share your data with anyone?

We do not share, sell, rent, or trade your information with any third parties without your consent, except as described below:

Third-party Service Providers working on our behalf: We may pass your information on to our distributors, agents, sub-contractors, and other associated organizations for the purpose of them providing services to you on our behalf.
Third-party Product Providers we work with: We work closely with various third-party product providers to bring you a range of services. When you enquire about or purchase one of these products, the relevant provider will use your details to provide you with information and carry out their obligations. We advise you to read their Privacy Policy.
If required by law: We will disclose your personal information if required by law or if we reasonably believe that disclosure is necessary to protect our company’s rights and/or to comply with a judicial proceeding, court order or legal process.

Use of sub-contractors (processors and sub-processors)

We may use sub-contractors to process personal data on our behalf. We are responsible for making sure they commit to this Privacy Policy and applicable data protection legislation by signing a Data Processing Agreement.

Changes to this Privacy Statement

Pampa Group reserves the right to amend this Privacy Statement at any time. The applicable version will always be found on our websites. We encourage you to check this Privacy Statement occasionally. If we make changes that significantly alter our privacy practices, we will notify you by email or post a notice on our websites prior to the change taking effect.

Your right to complain with a supervisory authority

If you are unhappy with the way in which your personal data has been processed, you may, in the first instance, contact pampagroupllc@gmail.com.